Welcome to the creative section of my portfolio. I will share some experiences from the many creative projects I have worked on and the results of those projects.
CASE STUDY
Competitive Insight
A story about rethinking a product after working with call center agents to design and test the product. My work increased adoption 200% and increased engagement by over 200%.
CASE STUDY
Simplified Automated
Requests for Complex Events
You would think that booking a conference room should be a simple process, commonly understood by the requestor and the booking agent. In this case, it was actually a complex interaction that needed a holistic point of view to map out a process that resembled event planning.
CASE STUDY
IU Health – Product Thinking
Transformation
Creating a product approach in a health ecosystem, including portfolio mapping and the invention of the Three Amigos of Intake.
CASE STUDY
How to provide USEFUL Critique
I made this document to help designers and stakeholders evaluate and ideate on designs.
