Introduction

Design leader.
Author. Mentor.

I am an HCD practitioner, manager, and leader with over 25 years of private and public-sector consulting experience, the past 20 focused specifically on user experience research and design. As a practitioner I consider myself a UX generalist, with strengths in interaction design, workshop design and facilitation, and qualitative research design, planning, and execution (in many ways, you might think of these as the ‘UX team of one’ skills).

As a practice and team lead, I foster collaboration between designers and other stakeholders, so that teams have a clear vision and purpose. I teach organizations how to blend research and design to find simple experiences within complex processes. As a mentor and coach, I want to help people do their work with enthusiasm and joy.

In any role, I am driven by three core motivators: to learn, to teach, and to solve challenging problems.

In my spare time, I’m a home barista, community radio DJ and a silly dad.

I wrote a book about getting HCD done in an Agile Environment: Agile and Human-Centered Design (HCD).